Responsible Gaming
Our Commitment to Safe Gaming
At helium.care, we're committed to promoting responsible gaming practices. Gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes problematic.
Age Verification
All players must be at least 18 years old (or the legal gambling age in your jurisdiction) to participate in online gaming. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not attempt to access our services.
Warning Signs of Problem Gambling
If you experience any of the following, you may have a gambling problem. Please seek help:
- Gambling more frequently or with larger amounts than intended
- Chasing losses by gambling more to win back money you've lost
- Spending money on gambling that was needed for essentials (bills, rent, food)
- Hiding your gambling activity from family, friends, or partners
- Experiencing anxiety, depression, or stress related to gambling
- Neglecting work, school, or personal relationships due to gambling
- Borrowing money to gamble or pay off gambling debts
- Unable to stop or cut back on gambling despite trying
- Lying to others about the extent of your gambling
- Using gambling as a way to escape problems or negative feelings
Self-Help Tools Available
helium.care provides the following tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on the maximum amount you're willing to lose in a given period
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently close your account if you need to step away from gaming
- Account Breaks: Take a cooling-off period from your account for a set duration
To access these tools, log into your account or contact our support team for assistance.
Support & Help Organizations
If you're struggling with gambling, support is available. The following organizations provide free, confidential assistance:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au – Free counselling and support services for Australian players
United Kingdom
- GamCare: www.gamcare.org.uk – Free counselling and support
- GamStop: www.gamstop.co.uk – National self-exclusion scheme for online gambling
Canada
- Responsible Gambling Council: www.responsiblegambling.org – Education and support resources
United States
- National Council on Problem Gambling: www.ncpgambling.org – Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Provides information and support for problem gambling in German-speaking regions
If You Need Help
Please reach out to the support organizations listed above. They offer:
- Free, confidential counselling
- Professional advice and treatment options
- Support groups and community resources
- Information about self-exclusion programs
Remember: Seeking help is a sign of strength, not weakness. Support is available 24/7.
Contact Us
If you have questions about responsible gaming or need assistance with our self-help tools, please contact our support team. We're here to help ensure your gaming experience remains safe and enjoyable.